How to Make an Appointment?

By Calling Alo182:

Call Alo182 from your home, work, payphone, or mobile phone.
Give your Turkish Republic Identity Number to the operator who answers the call. Inform the operator of your preferred hospital, clinic, and doctor (if any).
The operator will inform you of available dates and times.
The citizen makes their selection and receives their appointment.

From the web:
Citizens can make appointments not only via Alo 182 but also through the "Online Appointment System".

A separate account is created for each citizen when logging into the Central Physician Appointment System for the first time.

The relevant guided steps are followed for this.
After the account is created, you log in using your Turkish Republic ID number and the password you set by using the "Make an Appointment" button. You can also log in to your account using your e-Government password. An appointment is made by selecting the desired hospital, polyclinic, and physician.

Making an Appointment Using a Mobile Device:
There is a "MHRS Mobile" application for smart devices (phones, tablets) with Android, iOS, BlackBerry, and Windows operating systems. You can download "MHRS Mobile" for free from your device's app store (App Store, Play Store, etc.).

How to Cancel an Appointment?

By Calling 182:
Call 182 from your home, work, payphone, or mobile phone to access the Ministry of Health Central Physician Appointment System. This call must be made at least 80 minutes before your appointment time.
The citizen calling 182 provides their Turkish Republic Identity Number to the assistant who answers the call. The assistant verifies the citizen's information.
The citizen informs the assistant of the date and time of the appointment they wish to cancel. The assistant then cancels the relevant appointment.

From the web:
Log in to the Central Physician Appointment System "Online Appointment" screen with your Turkish Republic ID number and password. Click on "Appointment History" to access all your appointment information, and appointment cancellation can be done from this section. Click on "Cancel Appointment" to cancel the appointment.
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The Ministry of Health has implemented the Health Transformation Project in Türkiye with the aim of providing more effective and efficient access to healthcare services, and has largely completed the work within this program. One of the most important works of this program is the Central Physician Appointment System.

What is the Central Physician Appointment System?
The Central Physician Appointment System is an application that allows citizens to make appointments with the hospital and physician of their choice by calling the Alo182 line and speaking to live operators or via the web for 2nd and 3rd level hospitals and oral and dental health centers affiliated with the Ministry of Health.

What are the Objectives of the Central Physician Appointment System?

To increase patient/citizen satisfaction and reduce queues in hospitals by enabling better resource planning (effective and efficient planning of workforce and equipment use). To improve the efficiency and quality of healthcare delivery by measuring the use and allocation of resources in hospitals (effective and efficient application of workforce, machinery, and equipment use). To assist in the development of health policies using data from the Central Physician Appointment System.